This is the web site of Daily Transcription. Our postal address 6701 Center Drive West, 3rd Floor, Los Angeles, CA 90045.
We use various web tools to aggregate information about our visitors, including components used by Google, Yahoo and other popular web browsers. Any information we collect is used to improve the content of our Web page and ensure best possible customer experience.
With respect to cookies: We do not set any cookies.
Persons, who supply us with their telephone numbers on-line, will only receive telephone contact from us with information regarding potential or existing orders and will be added to our database for future follow-up.
When we transfer and receive certain types of sensitive information, we redirect visitors to a secure server. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
All Daily Transcription employees and contractors are bound under Non-Disclosure Agreements enforceable under United States and local laws. Our transcribers are American based, and therefore subject to United States Law. All information we receive from you in tangible and intangible form will not be disclosed to any third party, unless required by law. We will not sell or provide your information to third parties unless preauthorized by the client.
Client hereby grants Daily Transcription and their parent, subsidiary and affiliated entities permission to use transcription projects in any and all of its publications, including Website entries, without payment or any other consideration. I hereby irrevocably authorize Daily Transcription and their parent, subsidiary and affiliated entities and each of their successors authorization to exhibit, publish, distribute or promote project likeness for the purposes of publicizing Daily Transcription services or for any other lawful purpose. In addition, I waive the right to inspect or approve the finished product, including written or electronic copies, wherein project likeness appears.
All transcription work is subject to the terms and conditions outlined on this site. All new clients must fill out a New Client Form Upon order completion all client production files are deleted from our system within 90 days unless otherwise informed by the client.
If you feel that this site is not following its stated information policy, you may contact us at the above address or phone number, state or local chapters of the Better Business Bureau, state or local consumer protection office.
Transcription Terms and Conditions
Our standard professional transcription fees are based on files having the following qualities:
• Professionally recorded audio
• Low to no competing background noise
• Native English speaking participants
• Labeled and numbered (and if two sided, label must indicate such)
If your media does not possess the above standard qualities, we will attempt to notify you promptly to inform you of your options and all costs necessary to complete your project.
Our standard turnaround time is 48-72 hours from the date we receive your tape. More complicated transcription styles vary from 3 to 7 days for turnaround. All media received after 4:00 PM will be considered received on the next business day. Received media must be to Daily Transcription in usable form and already digitized or compressed to under 700mbps files. Expedited turnaround times are available, upon your request.
Certain events, beyond our control, may affect turnaround time. In all such cases, we will make every effort to complete the work as quickly as possible. Additionally, we will contact you to discuss such an event as soon as possible. Examples of such events include, but are not limited to:
• Poor audio quality
• Broken tapes
• Natural disasters
• Extremely large files
Video and Audio Transcription Sources
Client hereby states that all files to be transcribed are submitted by Client Company to DT, are duplicates of the original materials. Only under certain circumstances will DT accept “Master” or “Original” source tapes or materials. Client hereby acknowledges that the source materials submitted to DT, be they cassette, DVD, or other types of media are of zero ($0.00) commercial value. DT shall not be held liable for any loss or destruction of materials submitted by Client, including but not limited to losses incurred in the return shipping of audio source tapes back to Client. DT may at its discretion hold Client’s Source materials until any outstanding invoices are paid in full.
If you are a first time customer, we will require you to fill out a New Client Form and provide a valid credit card to keep on file.
For work completed during the week, there is a minimum payment of $50. For work completed during the weekend, there is a minimum payment of $100.
Your credit card will be authorized upon commencement of your project. Please note that while we do accept debit cards, an authorization performed on a debit card, will actually remove the funds from your account until the authorization hold is complete. All debit card orders will be billed a 50% deposit at the start of your job. Individual first time orders and orders under $500 will be COD and your credit card will then be charged upon completion of your project.
To start an account with Daily Transcription, please speak to one of our Account Representatives and fill out our online Company Credit Application.
If you have an established account with Daily Transcription, invoices are due within 30 days of the invoice date and are considered past due after 30 days. Invoices are delivered via email so please make sure we have your correct contact information on file.
Client by signing or submitting a New Client Form or Company Credit Application, attests to financial responsibility and acknowledges reading and agreeing to all terms of this document.
DT reserves the right to change these Terms of Service from time to time.
Payments are subject to a 5% late fee or $25 late processing charge (which ever is greater) for all past due invoices. Should Client’s account become delinquent, Client agrees to pay any late charges and pay all fees and costs incurred by DT in the process of collecting the monies owed, including without limitation attorney’s fees and court costs.
Daily Transcription has been a leader in the field of transcription for over ten years. We have an outstanding on-time delivery and accuracy record. If we fail to meet your expectations in Accuracy or Delivery, we want to know about it. We pride ourselves on our customer satisfaction and loyal customer base. We stand by our work and will do whatever it takes to keep you and your company a satisfied client. That is our 100% Guarantee!